• Free delivery on orders over £50
  • 2 Year Warranty for new Machines
  • Delivery by DPD
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Shop FAQs

 

All FAQ-Topics
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How can I pay in the Melitta® Shop?

You can pay with credit card or Paypal. Detailed information can be found here .

How can I redeem a voucher?

In the last step of your order you have the possibility to redeem a voucher. Please enter the voucher code in the field provided and confirm your entry with the red button to the right of the input field. The discount will then be displayed below the field and deducted from the total amount.

How long does shipping take?

We process all orders immediately after receipt. In many cases we ship on the same day, otherwise on the next working day.

You can expect delivery within the next 1-3 business days.

Our shipping partner is DPD. Please note that we cannot guarantee specific delivery dates. Where the supply of your Goods or services is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

To which countries do you deliver?

We only ship orders from the shop at www.melitta.co.uk within the UK.

How do I return products?

Please refer to our order cancellation and refunds page, which can be found here

Order
How can I create a customer account? What are the advantages of a customer account?

You can create a customer account for the Melitta® Shop. Your address data is stored with it. This saves you from having to re-enter this data each time you place an order. You can do this either during an order process or here.

If you forgot your password, no problem: Just follow this link.

How can I change my order after I have sent it?

Your order is automatically transferred to our merchandise management system and is usually packed and handed over to DPD no later than the next (often the same) working day. Therefore changes in the aftermath are unfortunately not possible. If you wish to make a change, please contact-us us.

How can I change my address in a previous order?

Since your order is automatically transferred to our merchandise management system, it is not possible to change the address later via your customer account. In such a case, please contact-us us. If your order has not yet left our premises, a change is often still possible.

Why does my individual voucher code not work?

If you have problems redeeming your individual voucher code, please click here and send us a short e-mail in which you tell us the code concerned and briefly describe the problem. We will get back to you as soon as possible.

Can I also place orders over the phone?

You have the possibility to order our products by phone. You can reach us Mon - Fri, 8:30am - 5:00pm. If you already have a customer account, please have your customer number ready.

Why should I include my phone number when ordering?

If we still have questions about your order, we can reach you in this way as soon as possible. This way we can ensure that we can deliver your products to you as quickly as possible.

Where can I find Melitta® products near me?

Would you like to buy products locally? Click here to find the closest retailer.

Why did I get a wrong product?

Our warehouse and dispatch staff handle a very large number of orders every day. Unfortunately sometimes mistakes can be made. If you have received the wrong product, please contact us and we will endeavour to rectify this as soon as possible.

Payment
How can I pay in the Melitta® Shop?

You can pay with credit card (Visa, Mastercard, Maestro) or Paypal. Detailed information can be found here.

Is payment in the Melitta® Onlineshop secure?

We attach great importance to the highest safety and security standards. Since we receive your payment via our payment service provider, your payment data is transferred in encrypted form. Your payment data will never be stored or passed on to third parties. Heidelpay Privacy Policy.

How does payment via PayPal work?

You have the possibility to choose the payment method PayPal for your order. For payment with PayPal you will be forwarded to the PayPal page after submitting your order. To process the payment you have to log in with your PayPal credentials and confirm the payment. After completing the payment you will be redirected back to the online shop and will receive a confirmation page for your order.

The payment will then be debited from your PayPal account as usual.

How does credit card payment work?

You have the possibility to pay for your order via credit or debit card.

If you would like to pay by credit/debit card, please choose this method in our check-out . Please enter your credit card details in the fields provided when requested, and if you are prompted to enter your 3D secure authentication password, please confirm it. Once the transaction is complete, you will be taken back to the online store and will receive a confirmation page for your order.

How can I redeem a voucher?

On the basket page before entering the checkout and also on the last step of your order you have the possibility to redeem a voucher code. Please enter the voucher code in the field provided and confirm your entry with the red button to the right of the input field. The discount will then be displayed below the field and deducted from the total amount.

Can I redeem several vouchers in one order?

Usually only one voucher can be redeemed per order. Should it be possible to redeem more than one code, we will communicate this explicitly in the voucher conditions.

I forgot to enter my coupon code. Can I redeem the voucher afterwards?

Unfortunately for technical reasons it is not possible to credit a voucher code afterwards. Please contact our customer service with this request. They have the possibility to cancel your old order and to add a new order including the voucher code. Alternatively, you can place a new order yourself and request Melitta® Customer Service to cancel your previous order.

Please note that we always try to deliver your order as quickly as possible. Therefore, our shipping department will process and ship all orders within a very short time window after we receive your order. Please contact us as soon as possible so that we can cancel your incorrect order.

You can reach us by e-mail here and by telephone from Mon - Fri, 8:30am - 5:00pm at the telephone number 0800 028 8002 .

Delivery & Shipping
How will my order be shipped?

We ship all orders from our online shop with our shipping partner DPD.

How long does shipping take?

We process all orders immediately after receipt. In many cases we ship on the same day, otherwise on the next working day.

You can expect delivery within the next 1-3 business days.

Our shipping partner is DPD. Please note that we cannot guarantee specific delivery dates. Where the supply of your Goods or services is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Do I have to pay shipping costs?

For shipping within the UK the following tariffs apply:

From an order value of £50 we deliver free of charge.
For an order value below £50 shipping costs will be charged in the amount of £5.25.

Can I track the status of my order?

Once your parcel has left our logistics centre, you will receive an email with the tracking number of your parcel and a tracking link. This allows you to easily track the status of your shipment and schedule the delivery.

To which countries do you deliver?

We only ship orders from the shop at www.melitta.co.uk within the UK.

How can I change my address in a previous order?

Since your order is automatically transferred to our merchandise management system, it is not possible to change the address later via your customer account. In such a case, please contact-us us. If your order has not yet left our premises, a change is often still possible.

Can two orders be shipped together?

Due to technical reasons we are unfortunately not able to combine two or more orders after receipt of order.

How can I change my address in a previous order?

Since your order is automatically transferred to our merchandise management system, it is not possible to change the address later via your customer account. In such a case, please contact our hotline. If your order has not yet left our premises, a change is often still possible.

Why did I get a wrong product?

Our warehouse and dispatch staff handle a very large number of orders every day. Unfortunately sometimes mistakes can be made. If you have received the wrong product, please contact us and we will endeavour to rectify this as soon as possible.

Reshipment
How do I return products?

Please refer to our order cancellation and refunds page, which can be found here

How do I know if my return has already arrived?

As soon as your return has arrived back to us, you will be informed via e-mail.

How long is the right of return?

If you do not like an item of your order, you have 14 days to send the ordered goods unused and in their original packaging to us.

Please note that we can only accept returns of items purchased in the Melitta online shop. If you wish to return items purchased elsewhere, please contact the retailer from whom you purchased them directly.

Is the return free of charge for me?

Melitta will bear the cost of returns. Please contact us to request a return. Telephone number: 0800 028 8002 .

How is the refund made?

The amount to be refunded will be credited to you after receipt of your parcel and inspection of the goods. The amount will be refunded using the same payment method you chose when you placed your order. Melitta® will bear the costs for the return.

How do I complain about an article?

If a product does not meet the Melitta® quality standard, you can complain about defective goods within 2 years. Please contact our customer service to process your complaint.

Please note that we can only accept returns and complaints of items purchased in the Melitta® online shop. If you wish to complain about items purchased elsewhere, please contact the retailer from whom you purchased them directly.

Account
How can I create a customer account? What are the advantages of a customer account?

You can create a customer account for the Melitta® Shop. Your address data is stored with it. This saves you from having to re-enter this data each time you place an order. You can do this either during an order process or here.

If you forgot your password, no problem: Just follow this link.

Why should I include my phone number when ordering?

If we still have questions about your order, we can reach you in this way as soon as possible. This way we can ensure that we can deliver your products to you as quickly as possible.

How can I change my address after a move?

If you have created a customer account in the shop, you can change your address after a move comfortably after a registration under "My account" & "Addresses".

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