Declaration of Accessibility
1. General Description of our Digital Services
The companies of the Melitta Group offer digital services in electronic commerce. Our digital offerings include:
- Websites and mobile applications (apps) for various end devices
- Online stores for the purchase of our products and services
- Platforms for subscribing to our newsletter
- Portals for participation in competitions, cashback campaigns and other customer-loyalty measures
- Systems for registering devices and submitting revocations, complaints and repair orders
These digital offers enable our consumers to conclude contracts with us.
2. Applicable Legal Requirements & Competent Market-Surveillance Authorities
Our digital services are subject to accessibility requirements under EU Directive 2019/882 and its national implementations. The competent market-surveillance authorities in the EU Member States in which we operate include:
| ISO Code | National Implementation Act | Market-surveillance Authorities |
|---|---|---|
| AT | Accessibility Act (BaFG) |
Federal Ministry of Social Affairs, Health, Care and Consumer Protection (BMSGPK) – sozialministerium.at Federal Ministry of Labour and Economic Affairs (BMAW) |
| BE | Loi relative à l’accessibilité de certains produits et services aux personnes handicapées |
Service Public Fédéral Économie (SPF Économie) – economie.fgov.be Regional authorities (where applicable) |
| DE | Accessibility Reinforcement Act (BFSG) |
Until 28 Jun 2025: Ministry of Labour, Health and Social Affairs of North Rhine-Westphalia From 28 Jun 2025: Federal States’ market-surveillance body (MLBF) Coordination: Federal Institute for Occupational Safety and Health (BAuA) Advice: Federal Accessibility Agency |
3. How Our Services Meet Accessibility Requirements
We strive to comply with WCAG 2.2 conformance levels A and AA. Compliance is assessed through automated, manual and assistive-technology tests (self-assessment), following the four principles of accessibility:
3.1 Perceptibility
- Text alternatives for non-text content (images, graphics)
- Content adaptable for different presentations
- Sufficient colour contrast between text and background
- Subtitles or transcripts for audio and video content
3.2 Usability
- All functions operable via keyboard
- Adequate time provided to read and interact with content
- No content that may trigger seizures
- Clear navigation and orientation aids
3.3 Comprehensibility
- Readable, easy-to-understand text
- Predictable website behaviour
- Error prevention and correction support
3.4 Robustness
- Compatibility with current and future user agents
- Standards-compliant coding practices
4. Non-accessible Content
The following content currently does not fully meet accessibility requirements:
- Operating instructions (PDFs): Older manuals are exempt as archive documents but will be replaced progressively; alternative formats are available on request.
- Legacy product images: Some archive images lack descriptive
alttext; we are adding these continuously. - Chatbot: An accessible version is in development; alternative contact channels are offered in the meantime.
- Temporary campaign pages: Informational pages without purchase options may not yet be fully accessible; essential information is always available on accessible shop pages.
- Embedded third-party videos: Full accessibility cannot be guaranteed; we encourage providers to supply accessible media.
5. Feedback & Contact
We are committed to improving accessibility. If you encounter barriers on our websites, web stores or apps, please let us know:
Melitta UK Ltd Customer ServicesE-mail: [email protected]
Telephone: 0800 028 8002
We will review your feedback and respond within one month.
This accessibility statement was last updated on 24 June 2025.